• Practice Information

Practice hours

Monday: 8.00am - 6.00pm
Tuesday: 8.00am - 6.00pm
Wednesday: 8.00am - 6.00pm
Thursday: 8.00am - 6.00pm
Friday: 8.00am - 5.00pm
Saturday: 8.30am - 11.30am
Sunday: Closed

Appointments

Please phone the practice on (07) 3359 2160 to arrange an appointment. Our receptionist will endeavour to arrange an appointment for you with your preferred doctor.

Please note that a standard consultation lasts 15 minutes, to allow the GP to conduct a thorough assessment and write adequate notes.

When making your appointment, please inform the receptionist if you need to discuss multiple or complex issues during your consultation. We can then book you in for a longer consultation time (for example 30 minutes, 45 minutes and so on). Knowing that you need to spend more time with your doctor helps us reduce overall patient waiting times, which is considerate of others.

When you arrive at the surgery, please check-in with the receptionist before sitting down in the waiting room. If you require urgent medical attention, please notify reception upon arrival.

Practice Billing

As we are a private billing practice, a fee is payable on all consultations. However, we have endeavoured to keep fees affordable to ensure all patients have access to essential healthcare. All of our fees are below the recommended fees set out by the Australian Medical Association.

Considerable discounts are made available for Pension and Health Care Card holders and these cards must be presented at the time of visit for the discount to apply. Bulk billing is available for children under 16 years of age with most doctors. Please see our current fees under Fees & Billing.

After Hours Care Arrangements

The practice provides an after-hours emergency service. Please ring the practice on 3359 2160. An answering machine will inform you how to contact the doctor on-call.

Patient Recalls

As part of our ongoing commitment to high quality patient care, a reminder system is available for a variety of medical conditions. Please inform the receptionist if you do not wish to be part of our reminder system.

Test Results

It is preferable to have a follow-up consultation with your doctor to obtain and discuss the results of tests and any further action that may be required. For some routine tests in healthy patients (such as Pap smears), normal test results may be given over the telephone at the sole discretion of the doctor.

Telephone Access

To ensure all patients receive optimal care and time during consultations, telephone calls to doctors are limited to emergencies. Our friendly reception staff are trained to help with any enquiries you may have and will endeavour to organise a time that will be convenient to both patient and doctor to discuss concerns. If your call is urgent, please inform the receptionist immediately and your call will be attended to promptly.

Home Visits

Home visits are available for regular patients of the practice who are unable to attend the surgery because of their medical condition. Visits can also be arranged for patients in nursing homes. Please enquire at reception about home visit charges.

Prescriptions and Referrals

It is not our practice’s policy to issue repeat prescriptions without seeing the patient. Importantly, this is done so that the doctor can monitor the medication being taken.

A consultation is required if you wish to obtain a referral to a specialist. This enables your doctor to provide your specialist with appropriate and up to date medical information.

If you require either a repeat prescription or a referral, please phone the receptionist for an appointment.

Car Parking

Ample car parking is available adjacent to the entrance to the medical centre. There is driveway access from both Gympie Road and Emerald Street.

Disabilities

There is a disabled parking space adjacent to the building. All doors are wheelchair accessible. A disabled toilet is available for use by patients.

Children and Babies

There is a children’s play area in the waiting room. There are also private areas available for changing and nursing.

Privacy

Your doctor needs information about your past and present health in order to provide you with high quality care. This practice follows the Guidelines on Privacy in the Private Health Sector developed by the Office of the Federal Privacy Commissioner. This means your personal health information is kept private and secure.

Kedron-Wavell MediCentre Privacy Policy

Your Privacy - Our Policy 

The provision of quality health care requires a doctor-patient relationship of trust and confidentiality.

Consistent with our commitment to quality care, Kedron-Wavell MediCentre has developed a policy to protect patient privacy in compliance with privacy legislation.

Information is called ‘personal health information’ if it concerns your health, medical history, past or future medical care, and if someone reading the information would be able to identify you.

We collect information from you for the primary purpose of providing quality health care.

To assist us to properly assess, diagnose, treat and be proactive in your health care needs we ask you to provide us with the following:

• Personal particulars and Billing Details – handed in to reception so that your file may be created.
• Full medical history – taken by the Doctor during your consultation.

The information you provide may be used in the following ways: 

• For Administrative and Billing purposes
• Our patient recall system whereby we may need to notify you by mail or phone, in order to advise you of the need for follow-up of certain conditions
• Disclosure to others involved in your health care, including treating Doctors, Specialists and other Allied Health Providers outside this practice
• Disclosure to research and quality assurance activities to improve individual and community health care and practice management.

Access 

You do have the right to access your information.  While not required to give reasons for this request, you may be asked to clarify the scope of the request.

There are some circumstances in which access may be denied.  A charge will be payable for a patient to access this information.

Upon request, on receipt of a signed consent form, a patient’s health information held by this practice will be made available to another health service provider.

Important Information 

Please be advised that if it is necessary for Kedron-Wavell MediCentre to leave a message for you to contact the practice, a staff member will use the following wording: ‘Hello it’s ( name of staff member ) – please call me on ( practice phone number )’.

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Your Rights

If, for any reason, you are dissatisfied with any aspect of the care you have received at this practice, please feel free to talk to one of the doctors or our Practice Manager.

We take your concerns seriously and every effort will be taken to resolve the matter. Should you consider it justified, you may wish to contact the Health Quality and Complaints Commission at:
GPO BOX 3089 BRISBANE 4001 | Ph: 3120 5999 | Email: info@hpcc.qld.gov.au

Make an appointment

Call us on 07 3359 2160.

Minor injury treatment

We can treat minor injuries and accidents in our fully equipped treatment room.